IMAP Stores management is committed to providing a flexible and reliable shopping experience for our clients, including corporate entities, IT engineers, and individual customers. Please review the following terms and conditions regarding our return and exchange policy:

1. Return and Exchange Period:

  • Non-defective products: You have the right to return or exchange a product within 14 days of receipt, provided that the product is in its original condition, completely sealed in its original packaging, unopened, unused, and accompanied by the original invoice.
  • Defective products (Manufacturing defects): In case of a visible manufacturing defect in hardware or equipment (such as printers, office equipment, or workstations), you may request a return or exchange within 30 days of receipt after the device is inspected and technically evaluated by our company’s technical support or an authorized agent.

2. General Terms for Return and Exchange:

  • The product must be in its absolute original condition at purchase, with all accessories, manuals, warranty certificates, and original packaging without any damage or tearing.
  • Activated software or opened/used consumables (such as printer inks or photo paper) cannot be returned or exchanged unless there is a documented manufacturing defect identified prior to opening and use.
  • For B2B corporate orders or large IT project supplies, the return policy is subject to the contractual terms agreed upon in the purchase order or commercial contract.

3. Steps to Request a Return or Exchange:

  • Contact us directly via the support channels available on the website or through our official email.
  • Provide the Order ID, state the reason for the return or exchange, and attach clear photos of the product or packaging.
  • After reviewing and approving the request, we will coordinate the product pickup through our shipping carrier or arrange for it to be sent to our location.

4. Refunds:

  • Refunds are issued after the returned product is received, inspected, and verified to meet all return conditions.
  • Refunds take between 7 to 14 business days via the original payment method or bank transfer, depending on bank and payment gateway procedures.
  • The customer bears the return or exchange shipping costs unless the reason is due to a manufacturing defect or an error on our part regarding the order details.